GDPR

Privacy Policy

Data privacy is important to Fabricut London. This Privacy Notice describes the personal information we collect about you as a visitor to our website, how we use it, with whom we share it, and your choices regarding certain types of processing. If you have any questions regarding this Privacy Notice, please contact sales@fabricutlondon.com.

1. Introduction

Fabricut London, Design Centre Chelsea Harbour, Lots Road, London, SW10 0XE is committed to protecting and respecting your data privacy and your right to fair and just processing of your personal data. When you choose to provide us with data about yourself, we recognise that you trust us to act responsibly.

This Privacy Notice sets out the basis on which your personal data will be processed by Fabricut London, the data controller of your personal data under the compliance requirements of the General Data Protection Regulation (EU) 2016/679. Please read the following carefully to understand our views and practices regarding your personal data and how it will be treated by us.

2. Personal Data We May Collect About You

"Personal Data" means any information that identifies you directly or indirectly, including, without limitation, by reference to your name, email address, login ID, and other contact or location data or to one or more factors specific to your physical, physiological, genetic, mental, economic, cultural or social identity, that you voluntarily provide us with.

We may collect the following types of Personal Data about you:

• Device Information: Information such as what kind of browser a visitor is on, what operating system they are using, their IP address, cookie information, time stamp (time page accessed and time spent on each page), and click-through information (for example, which pages they have viewed and how long they stayed).

• Contact Details and Fabricut London Account Details: In certain sections of the website, you may be invited to contact us to make enquiries, request information, or complete a trade registration form. We may ask for Personal Data to be entered as part of registration before accessing specific parts of the website.

• Transaction Information: Personal Data may also be collected when you use certain services of Fabricut London, such as placing an order or enquiring about a service we provide.

• Other Data: We may also require your Personal Data to comply with our duties and obligations under a contract for services we have with you, without which we may not be able to provide such services.

3. What We Use Your Personal Data For

We may use data held about you in the following ways for the purpose of internal administration, ensuring that the content on this website is presented in the most effective manner for you and your computer, and for further purposes described below:

Personal Data Used

Purpose

Contact Details

To contact you for services or information you have requested

Transaction Information

To process orders or services requested, and communicate order status or changes

Device Information

To improve website performance and user experience, and for security reasons

 

We may also process your information for our legitimate interest in:

• Sending you personalised marketing communications, alerts, and newsletters with your consent or as permitted by law, to offer information, products, or services that we feel may interest you.

• Improving our website content and services.

• Understanding our visitors and enhancing user experience.

• Ensuring the security of our website, preventing fraud or abuse, and addressing technical issues.

4. Who We Share Your Personal Data With

We may share your Personal Data with the following parties:

• Companies in the Fabricut London Group: We may disclose your Personal Data to any member of the Fabricut London Group.

• Outsourcing Partners: Service providers and consultants may have access to your information, which they will process on our behalf.

• Third Parties: We may share your data with third parties if:

  • You send an email to one of our stock partners.

  • We are required by law to disclose your Personal Data or to enforce our Terms and Conditions.

  • We are involved in a merger, acquisition, or sale of assets.

We do not disclose your data to anyone else except as set out above.

5. IP Addresses

We may collect information about your computer or device, including your IP address, operating system, and browser type for system administration and to identify trends. This data helps us analyse users’ browsing actions and patterns, though we may not use it to identify individuals.

6. Cookies

We use cookies to improve our website’s functionality and user experience. We use Google Analytics to collect data on how users interact with our website. You can manage cookies through your browser settings.

7. Where We Store Your Personal Data

Your data may be stored on secure servers or within the administrative side of our website. We ensure that all Personal Data is protected and retained appropriately in accordance with the law.

8. How Long Do We Keep Personal Data For?

We will retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Notice or as required by law. After our relationship ends, we will retain your data for a reasonable period, and may keep anonymised data for statistical purposes without time limits.

9. Your Right to Unsubscribe (Opt-Out)

If you no longer wish to receive marketing communications, you may opt-out by emailing us at sales@fabricutlondon.com or clicking the unsubscribe link in our communications.

10. Your Rights

You have the following rights regarding your Personal Data:

• Right to be informed about how your data is used.

• Right to access the Personal Data we hold about you.

• Right to correct any inaccuracies in your data.

• Right to request the deletion or blocking of your Personal Data.

• Right to object to certain types of processing.

• Right to file a complaint with the UK Information Commissioner's Office (ICO) if you are dissatisfied with how we handle your data.

11. Security of Your Information

We implement appropriate technical and organisational measures to protect your data. However, we cannot guarantee complete security against all risks, and events beyond our control may compromise data security.

12. Children

Our website and services are not intended for children under the age of 16. If you are under 16, please ask your parent or guardian before using our website or services.

13. Contacting Us

If you have any questions or comments about this Privacy Policy, or wish to exercise your rights regarding your Personal Data, please contact us at sales@fabricutlondon.com.

We are committed to ensuring that your experience on www.fabricutlondon.com is positive and that your personal data is processed fairly and lawfully.